
Frequently Asked Questions
SHIPPING & DELIVERY
What are your shipping rates?
We offer free shipping on orders over $30. For orders under $30, a flat delivery fee of $10 applies.
Where do you deliver?
We currently deliver exclusively within the United States. Unfortunately, we do not offer international shipping at this time
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also check your order status by visiting the "Order Status" link under the "Support" section in our website footer.
When will my order ship, and how long will it take to arrive?
Orders are typically processed and shipped within 2 business days. Most orders arrive within 5-7 business days after shipping. Please note that holidays and adverse weather conditions may affect delivery dates due to carrier situations.
What is your return and replacement policy?
We have a 30-day return and replacement policy. Items must be in their original condition—unused, with tags, and in the original packaging. To initiate a return or request a replacement, contact us at foryour@twinklemoment.com.
Do I have to pay for return shipping?
If your return is accepted, we'll provide a return shipping label at no cost to you.
How long does it take to process a refund?
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 10 business days to your original payment method
OUR SINK CADDY
What is the Twinkle Moment Instant Dry Sink Caddy made of?
Our sink caddy is made from diatomaceous earth, a natural material known for its high absorbency and quick-drying properties. It instantly soaks up water, helping to keep your space clean and dry.
How does diatomaceous earth prevent bacteria and odors?
Diatomaceous earth naturally absorbs moisture and allows it to evaporate quickly, preventing dampness where bacteria and mold thrive. This helps to reduce odors and keep your sink area fresh.
How do I clean my sink caddy?
For everyday maintenance, simply wipe the surface with a damp cloth to remove dust and stains. For deeper cleaning:
- Use mild soap and water for stubborn stains.
- Gently sand with 400-grit sandpaper to restore its function if necessary.
- Air-dry to refresh its drying power.
Will the sink caddy get moldy over time?
The quick-drying nature of diatomaceous earth helps prevent mold growth. However, in high-humidity environments—like a bathroom with a closed shower door—there is a very small chance that mold could develop over time. To minimize this risk, simply air-dry the caddy regularly, ensure proper ventilation.
How long does the sink caddy last?
With proper care, your caddy can last for years! Regular cleaning and occasional sanding will help maintain its functionality.
Can I use the sink caddy in places other than the kitchen?
Absolutely! The sink caddy is versatile and works well in:
- Bathrooms – As a soap dish or toothbrush holder.
- Laundry rooms – Under detergent bottles to catch spills.
- Vanity areas – As an organizer for makeup brushes and toiletries.
- Drink stations – As a stylish coaster for iced drinks.
- Plant areas – As a tray to hold small potted plants and catch excess water.
Is diatomaceous earth safe and eco-friendly?
Yes! Diatomaceous earth is a 100% natural, non-toxic, and eco-friendly material. It requires no chemicals to function, making it a sustainable choice for home organization.
Why is the sink caddy better than plastic trays or ceramic dishes?
Unlike plastic trays and ceramic dishes that hold onto water and can grow bacteria, our sink caddy:
- Absorbs water instantly
- Dries quickly to prevent puddles
- Is naturally antibacterial and odor-resistant
- Is eco-friendly and chemical-free
What should I do if my sink caddy starts absorbing water more slowly?
Over time, diatomaceous earth may become clogged with soap residue or dirt. To restore its function:
- Lightly sand the surface with 400-grit sandpaper to remove buildup.
- Wash with mild soap and water and let it dry completely.
- Sun-dry occasionally to rejuvenate its natural drying power.
OUR KITCHEN UTENSIL
What items are included in this 7-piece kitchen gadget and utensil set?
The set includes a paring knife, Y-shaped peeler, I-shaped peeler, balloon whisk, cheese grater, egg separator, and bottle opener.
For which tasks is each tool in the 7-piece set best suited?
- Paring Knife: Ideal for peeling, trimming, and slicing small fruits and vegetables with precision.
- Y-Shaped Peeler: Best for peeling larger, firm produce like potatoes, apples, and butternut squash.
- I-Shaped Peeler: Suitable for peeling longer vegetables such as carrots, cucumbers, and zucchini.
- Balloon Whisk: Perfect for whipping air into mixtures like egg whites, cream, and for blending dry ingredients.
- Cheese Grater: Used for grating cheeses, as well as zesting citrus fruits and shredding vegetables like carrots.
- Egg Separator: Designed to efficiently separate egg whites from yolks, essential for various baking and cooking recipes.
- Bottle Opener: Essential for opening capped bottles, such as beer or soda, making it a handy tool for entertaining.
Are these utensils dishwasher safe?
No, these utensils are not dishwasher safe. To maintain their quality and longevity, it's recommended to gently rinse them in warm water with soap after each use. Avoid soaking them for extended periods.
What materials are the utensils made from?
The utensils feature top-grade, razor-sharp 304 stainless steel blades designed to resist bending, breaking, or rusting. The handles are made from food-grade TPR silicone and beech wood, offering a non-slip, comfortable grip from multiple angles.
Are the utensils suitable for professional use?
While designed for home chefs, the durability and functionality of these utensils make them suitable for light professional use.
Do the utensils have hanging loops for storage?
Yes, each utensil features a small hole in the handle, making it easy to store them on hooks or racks.
For which occasions is this set an appropriate gift?
This versatile kitchen utensil set makes an excellent gift for various occasions, including weddings, anniversaries, housewarmings, bridal showers, graduations, birthdays, and festive holidays. Its stylish design and practical functionality are sure to be appreciated by cooking enthusiasts and new homeowners alike.
Still Have Questions?
If your question wasn't addressed in our FAQs, please don't hesitate to contact us using the form above or by emailing us at foryour@twinklemoment.com. We aim to respond within 48 hours.