Política de reembolso

Return & Refund Policy

30-Day Returns

You may request a return within 30 days of receiving your order. Sale items are eligible for returns under the same conditions.

For change-of-mind returns, items must be unused, in their original condition and packaging, and include all components and accessories. A receipt or proof of purchase is required.

How to Start a Return

Email foryour@twinklemoment.com with your order number and the items you wish to return. We reply within 24 hours.

Please request and receive return approval before sending any items back. Returns sent without prior approval will not be accepted.

Once approved, we will provide a return shipping label and instructions. Our return address is:

Twinkle Moment
7605 Copper Mountain Lane
McKinney, TX 75070
United States

Return Shipping Costs

For change-of-mind returns, including ordering the wrong item or deciding that a product is not right for you, you are responsible for return shipping costs. We will disclose the return label cost before issuing the label, and that amount will be deducted from your refund.

If your item arrives damaged, defective, or incorrect, Twinkle Moment will cover return shipping costs when a return is required.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact foryour@twinklemoment.com as soon as possible with your order number and, where possible, photos of the item and packaging.

We will review the issue and help arrange an appropriate replacement or refund. The unused-condition requirement for change-of-mind returns does not prevent you from reporting a defective item.

Sets & Multipacks

For change-of-mind returns, sets and multipacks must be returned in full, with all included items and accessories. We do not accept partial change-of-mind returns from a set or multipack.

If only one component arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Non-Returnable Items

Gift cards are non-returnable.

Exchanges

We do not offer direct exchanges. To receive a different item, request a return for the original item and place a separate order for the replacement. Our standard return conditions and return shipping costs apply.

Refunds

We will inspect your return and notify you whether your refund is approved within 5 business days of receiving the returned items. If approved, we will initiate your refund to the original payment method immediately upon approval.

Your refund will reflect the amount paid for the returned items after discounts, plus any applicable refundable taxes, less the return shipping label cost where applicable.

After we initiate your refund, your bank or payment provider may take up to 10 business days to post it to your account. Please allow approximately three weeks from the date we receive your return for inspection and bank processing. Holidays or payment provider delays may extend this estimate.

If your refund has not appeared within 10 business days after we notify you that it has been issued, please contact us at foryour@twinklemoment.com.

Business days are Monday through Friday, excluding holidays.

Contact Us

For return or refund questions, email foryour@twinklemoment.com. We reply within 24 hours.